At Aquafresh Lifestyle, we strive to ensure your orders reach you safely and on time. Please review our shipping guidelines below:

1. Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed the next working day.

2. Shipping Timeline

• Delivery typically takes 7–15 business days, depending on your location.
• In remote or non-serviceable areas, delivery may take slightly longer, and you will be informed accordingly.

3. Shipping Charges

• Free shipping is available on select products or order values as mentioned during checkout.
• Standard shipping charges may apply based on weight, size, and delivery location.

4. Order Tracking

• Once your order is shipped, a tracking number and courier details will be shared with you via SMS, email, or WhatsApp (as per the contact information provided).

5. Delivery Partner

• We work with reliable courier and logistics partners to ensure timely and secure delivery of your products.

6. Delivery Confirmation

• Please ensure that the shipping address and contact number provided at the time of order are accurate.
• In case of a missed delivery attempt, the courier will contact you to reschedule.

7. Damaged or Missing Items

• If you receive a damaged package or an item is missing, please notify us within 24–48 hours of delivery with photos or videos as proof.
• We will investigate and provide a replacement or resolution as per our policy.